Accessibility statement for the NHS Wigan Borough Clinical Commissioning Group and Healthier Wigan Partnership website

This website is run by NHS Wigan Borough CCG. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  •  change colours, contrast levels and fonts
  •  zoom in without the text spilling off the screen
  • change the language
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader.

Learn more about using the tools on the website by clicking on the “Accessibility Tools” button in red at the top of every page.

We’ve also made the website text as simple as possible to understand and try to avoid using jargon and acronyms that aren’t explained.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot skip to the main content when using a screen reader
  • many of the PDF documents are not fully accessible to screen reader software
  • some of the non-decorative images and buttons do not have appropriate text equivalent
  • some of our videos do not have accurate captions.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact our Communications team:

We’ll consider your request and get back to you in 10 working days.

If you cannot view the maps on our ‘contact us’ pages, please get in touch for directions.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our Communications team:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a translation or interpreter service over the phone if it is helpful for you.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us by visiting our ‘contact us’ page.

Technical information about this website’s accessibility

NHS Wigan Borough CCG and the Healthier Wigan Partnership is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations:

  1. Some images and buttons do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).We plan to add text alternatives for all non-decorative images and buttons by September 2020. (The WCAG criteria makes a distinction about non-text content that is “pure decoration” and “used only for visual formatting”, so long as it is implemented in a way that it can be ignored by assistive technology like screen readers.)When we publish new content we’ll make sure our use of non-decorative images meets accessibility standards.
  1. Empty and repeated linksWe will update the links to make sure there are no empty or repeated links by September 2020.
  1. PDFs: We publish our plans, strategies, annual reports and agendas and papers in PDF format on our website.We are reviewing our website to reduce the use of PDFs from September 2020. All our PDFs should be readable through the Recite Me software on our website.
  2. There are some empty links on the site. As these links contain no text, the function or purpose of each link will not be presented to the user. This can introduce confusion for keyboard and screen reader users. This fails WCAG 2.1 success criterion 2.4.4 (link purpose (in context)).
    We will identify and correct empty links by September 2020.

Disproportionate burden

  1. Some of our interactive forms are difficult to navigate using a keyboard or screen reader. For example, because some form controls are missing a ‘label’ tag. This fails WCAG 2.1 success criterion 2.4.6 (headings and labels) and 1.3.1 (information and relationships).Our website is based on an open-source content management system and our forms are built and hosted through third party software and ‘skinned’ to look like our website.We’ve assessed the cost of fixing this issue and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment before September 2020.

Content that’s not within the scope of the accessibility regulations

  1. PDFs and other documentsMany of our older PDFs, Excel spreadsheets and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).Some of our PDF documents are essential to providing our services. For example, we have PDFs with information on how users can access services. By September 2020, we plan to either fix these or replace them with accessible HTML pages.The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix:
    • Excel spreadsheets of information covering our transparency spending
    • Annual reports (PDF)
    • Information about other organisations or their work
    • New PDF documents we publish that are essential to accessing our services will meet accessibility standards.

2. Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions – live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This website was last tested on 9th June 2020. The test was carried out internally by the CCG with the support of the website developer.  Previous to this, the website was tested on 20th January 2020 by website accessibility leads within a partner organisation. The content management system that the website is built in has also been tested separately by our third-party CMS supplier.

We tested a sample of pages from the website using the checklist for website accessibility and the web accessibility evaluation tool created by WebAim.

The sample of pages included:

This sample was intended to reflect the different types of content and functionality on the website.

What we’re doing to improve accessibility

Our plan for improving our website is as follows:

  1. Contrast: We have changed the main colours on the website text and headers to make the contrast greater.  We have changed the standard text to black from grey.
  2. Menus: Work with our developer on the main menu buttons for keyboard use
  3. Images and buttons: identify all non-decorative images and buttons that require alternative text by September 2020 and correct them.
  4. Empty links: identify and correct all empty links by September 2020.
  5. Further testing: run further tests on the site in August 2020.
  6. Further amends and updates: make further amends and updates in August 2020.
  7. Updated report: produce an updated report by September 2020.

This statement was prepared on 9 June 2020.

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