Different ways we involve diverse groups

Our approach

We use a range of engagement methods to reach diverse, potentially excluded and disadvantaged groups.  The table below lists some examples:

We ensure information is accessible:

  • Engagement documents are produced in Easy Read and Large Print formats as standards. Other formats are produced on request. We have started to produce videos and posters to give feedback from engagement work.
  • Marketing campaigns are run using a variety of different methods and styles to show the same information. We make campaigns accessible for different audiences, including children’s versions of information.
  • Our ‘Reader’s Panel’ made up of local residents review and check public documents for accessibility and language. We ask the Readers Panel to review consultation and engagement documents such as leaflets and surveys.
  • We are working with our 60 practices to help them implement the Accessible Information Standards in practices.
  • We are working with our 60 practices to help them implement the Accessible Information Standards in practices.

We ensure events and training are accessible:

  • We make sure that engagement events and meetings are accessible, for example we have a portable hearing loop that we use at events. We ask people to tell us if they have any additional requirements when they book onto events. We have for example recently booked British Sign Language and other Interpreters to enable residents to take part in our events.

We undertake equality monitoring to support our work:

  • Equality & Diversity monitoring information is collected as standard during engagement work. This enables us to see where we may not have reached diverse, potentially excluded, disadvantaged groups
  • Any engagement work we do for specific projects feeds into equalities analysis. When the CCG introduces any new service or strategy or changes any existing service, we are required to look at how it would impact someone with a protected characteristic. (Listed further below)

We make sure we reach diverse, potentially excluded and disadvantaged groups:

  • We regularly attend community events where we have the opportunity to speak to diverse, potentially excluded groups. For example this year we have attended ‘Wigan Pride’ and ‘Festival of Ageing’. We collect feedback about services and experiences of care.
  • We attend Voluntary Community Sector groups to engage with specific groups. For example during recent engagement work for the Healthier Wigan Partnership we have visited the Wigan & Leigh Warblers and a Carers Group. We have also recently visited Leigh Deaf Club.
  • We advertise opportunities to get involved on our monthly Shape Your NHS newsletter, on our website and via social media.
  • We send details of engagement and upcoming events to advertise in the Boroughwide Community Newsletter which has a big following in the Borough.  We also disseminate information via the Third Sector Assembly.
  • We continue to offer small levels of financial support for local Patient Participation Groups (PPGs) to use on local projects. Some of our PPGs are doing fantastic work different cohorts of patients. An example would be the PPG at Shevington who run support groups for local people with Dementia and Diabetes.

We run a free training programme for patients and residents who might want to get involved with the CCG:

  • As part of our Shape Your NHS training programme we have included Dementia Friends, Autism Friends, Deaf Awareness and Disability Awareness Training. The sessions aim to raise awareness and understanding in the community and are delivered by people with lived experience. This training has been offered to patients, residents and volunteers alongside our GP practice staff.

We find opportunities to work with partners:

  • We work with partners to broaden our engagement. We have in the past for example commissioned Age UK to do some engagement with people for our Age Well Consultation and they produced feedback videos. We have also commissioned Healthwatch Wigan & Leigh to target specific groups for us.
  • We meet regularly with Communications, Engagement and Equality & Diversity Officers from the different organisations. We share details of engagement work, outcomes and work together on different projects. We are working more closely to join up our engagement work.
Equalities analysis work

When we introduce a new service or strategy, or if we change an existing service, we are required to look at how it would impact someone with a protected characteristic. It is important to understand how a decision will impact on different people, for better or worse. If we know that a decision could have a negative impact on a particular group then we look at what we can put in place to counter it. We call this process an equality impact assessment. Below you will find a blank copy of our form:

Equality Impact Assessment

Some examples of our recent completed Equality Impact Assessments (EIAs):

The Future of High Street Medical Centre EIA

Digital (online) health services EIA

End of Life Strategy EIA v2

2019/2020 project examples

Staff from the CCG were delighted to run a pilot for the new “Antiobiotic Guardian” award with a local Beavers Group. The award, being developed by Public Health England, will eventually be rolled out worldwide. This was a great opportunity to engage with young people about antibiotic resistance and reducing rates of infection.  Read the story below. Anyone can click here to become an Antibiotic Guardian.

Beavers Bug Busting story

Members of staff from the CCG were delighted to be part of a project to engage with children and young people about what they need from mental health services. The engagement work led by the Youth Cabinet and Future in Mind Group undertook this work to help inform plans for mental health services. Click to read more about this work below!

Mental Health and Me case study

Our Maternity Voices Partnership (MVP) groups goes from strength to strength. This is a group of parents, families, health professional and voluntary sector organisations who come together to discuss how to improve maternity services in the Borough. Our meetings are friendly, informal and little ones are welcome. You can visit our dedicated MVP page for the details of our next meeting and feedback. In 2020 we’ll be recruiting a volunteer chair person to continue to drive the group forward and make connections in the community.

We’ve worked closely with Healthwatch and Voluntary Sector Organisations to involve patients and carers in a review of Community Stroke and Neuro-rehabilitation services. The feedback from staff, patients and carers will inform our plans to integrate the different services and provide a more seamless service. Headway kindly hosted us at their monthly group. We also worked with Healthwatch, Think Ahead Stroke and Stroke Association to plan a bit event aimed at Stroke Survivors and their families. Keep an eye out on our “reports and feedback” page the feedback will be posted soon.

Equality Collaborative

 The CCG has a lead Officer for Equality & Diversity who chairs a regular collaborative meeting. The meeting is attended by:

  • Wrightington, Wigan and Leigh NHS Foundation Trust
  • Bridgewater Community Healthcare NHS Foundation Trust
  • North West Boroughs Healthcare NHS Foundation Trust
  • Wigan Council
  • Healthwatch Wigan & Leigh
  • Voluntary Sector groups

The group meets on a regular basis to identify areas where we can promote equality and inclusion in different health services and across the Borough.

The group has engaged with different groups such as the Macular Society and LGBTQ+ groups to understand the experience and needs of people.

Equality Reference Group

In May 2019 we launched our new Equality Reference Group. The group is made up of patients and residents that represent the different protected characteristic groups and links closely with our Equality Collaborative Group. The group works alongside the CCG on equality & diversity matters by providing advice, feedback, ideas and scrutiny. We’ve achieved lots together already:

  • We’ve made connections and found out about other voluntary groups we can engage with;
  • We’ve connected with the Armed Forces Hub through one of our members and have been able to undertake engagement work with residents who use that service;
  • We’ve given our views on “Digital Health Services” which informed the Equality Impact Assessment. We identified a number of potential barriers and benefits for different protected characteristic groups;
  • We’ve shared our knowledge about the common issues and concerns that different protected characteristic groups have, particularly around the importance of a common approach to reasonable adjustments & accessible information standards in all services;
  • We’ve given feedback about personal experiences of services meeting the Accessible Information Standards and told us areas we may need to focus our efforts on;
  • We’ve reviewed the Recite Me website accessibility software to be used on our website;
  • We’ve set up “Disability Awareness” and “Deaf Awareness” training that two members of the group will run for local GP practices and patient groups.

Let us know if you’d like to get involved with this group!

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