Electronic Repeat Prescriptions

During this time our nhs, pharmacy staff and gps need your help please


Do You Have to have regular prescribed medicines?

Save time and help your GP practice, your pharmacy and the NHS by using electronic repeat dispensing. Your doctor will send a series of repeat prescriptions to your pharmacy in one go, so there’s no need for you to order them each time.

How electronic repeat dispensing can help you and the NHS

  • Collecting prescriptions from your pharmacy without having to order them from your doctor saves time for you.
  • Time saved in practices means more appointments available for patients.
  • Electronic repeat dispensing is easier for the NHS to manage so that medicine use stays safe, effective and efficient Electronic repeat dispensing is a reliable, secure and confidential NHS service. Unlike paper prescriptions, electronic prescriptions can’t get lost between the doctor and the pharmacy.

Mo's Medicines – Electronic Repeat Dispensing from Wessex AHSN Limited on Vimeo.

Some frequently asked questions about electronic repeat dispensing

Electronic Repeat Dispensing (eRD) is a different way of sending your prescription to your pharmacy, it is sometimes referred to as eRD.

Instead of you having to order your medicines every month or 2 months from your GP practice your prescriber issues a batch of prescriptions which are sent to your pharmacy that will last you until your next medicines review (the maximum time this repeat prescription will last is 12 months).

Your pharmacy is then able to dispense a new supply of medication each time it is due – usually every month or 2 months without you having to place an order.

No. the pharmacy will continue to supply your medicines either monthly or 2 monthly. This is so that they can keep checking in with you to make sure the medicines are still working for you, that you are not having problems and that it is safe to continue with your medication. It also means that if your medicines need to be changed we don’t waste large supplies of medication and so waste NHS money.

We are changing patient to this system now to help the GP practice and your community pharmacy reduce the amount of time spent processing repeat prescriptions. This is important to help the NHS manage its workload during the COVID-19 pandemic.
As well as helping the GP Practice and Pharmacy there are also benefits for the patient:

· You will not need to contact the Practice to reorder your regular medications

· You can change nominated dispenser at any time during the duration of the eRD prescription so if your normal pharmacy needed to close you would still be able to get your medication from a different pharmacy.

· Your pharmacy will check if there have been any changes to your health or problems with your medication each time you collect your medication to make sure any problems are spotted and you get the help you need.

It is important that we use electronic repeat dispensing as this can help GP practices, patients and pharmacies to make sure that you get the medicines you need during the COVID-19 pandemic.
This change will reduce workload for our GPs and pharmacies helping them to support more people who need their help because of COVID-19. It helps you as you do not need to worry about getting your medicines as you know that the prescription is with the pharmacy, even if your GP practice has to shut for any reason. If your pharmacy has to shut for any reason you can still get your prescription from a different pharmacy.

The prescription will be sent automatically to your nominated pharmacy each month or every 2 months depending on how long your prescription will last.
You will then need to arrange to collect your medication or ask a friend, relative or neighbour to collect your medication for you.
If your pharmacy delivers your medication they should have this on their records and automatically deliver the prescription each time they receive it.

You can ask your pharmacy at any time how many more supplies you have left on your repeat dispensing prescription.
In addition the pharmacy will tell you when they dispense the last supply from your repeat dispensing prescription. You will need to make an appointment at the Practice for a review before your medicines run out. Your prescriber will then assess if repeat dispensing is still suitable for you and issue your next prescription.

With elecronic repeat dispensing you need to get all the medicines that you will need over the period your prescription lasts (1 or 2 months) in one batch.
Do not worry if this means you initially get some of your medicines early as you will still use them over the next month or so.
Electronic repeat dispensing works best when you collect all your medicines at the same time each month/every 2 months.

If you don’t need all of the medicines on your prescription, let the pharmacy staff know, so that they only supply the medicines you need. This will help to reduce waste and save the NHS money.
If you will need the medicine later in the same month or before the rest of your medicines are due then still collect it from your pharmacy.
Electronic repeat dispensing works best when you collect all your medicines at the same time each month/every 2 months

All of the medicines that you are prescribed to be taken regularly each day will be changed to electronic repeat dispensing.
If you have other medicines that you only take occasionally you will still need to order these from the Practice as usual.

It is important that we make sure medicines are not wasted. When medicines are only taken occasionally it is difficult to tell how much of this medication is needed each month.
So, to reduce waste we have taken the decision not to put this type of medicine on repeat dispensing.

You will need to order these from the GP Practice when you need them. If possible you should order these using with the myGP app, the NHS app or on the internet using your GP practice on-line ordering system
You should place an order when you have about 1 weeks supply of these medicines left. This will allow time for the Practice to issue the prescription and your pharmacy to dispense it.

Yes. Prescribers will only put people on to this system if they believe it is safe to do so.

Each time you pick up your prescription your pharmacy will ask you some questions to make sure your medication is still working for you, that you are not having problems and that it is safe to continue with your medication.

If you are having problems with your medicines at any time you should speak to your pharmacist or prescriber.

No. Only patients that the prescriber has decided are safe to use electronic repeat dispensing will be changed to this type of prescription.
There are also some medicines such as strong pain killers which cannot be supplied in this way. Patients will only be changed to electronic repeat dispensing if all their regular medications can be issued this way.

Each patient is being reviewed individually by one of our Prescribers to decide if repeat dispensing is suitable.

You can ask your pharmacy to dispense your medication early. The pharmacist will ask for the reason why you need your medication early and then make a decision on if they can safely supply your medication early. If they cant supply your medicines early they will tel you what you need to do next.

Yes. You can ask the practice to see if repeat dispensing is suitable for you when you order your next repeat prescription. If it is, then we will issue your next prescription as a repeat dispensing prescription.

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